Experience Design Director

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🔴 Lead

🧑‍🎨 Art Director

👻 Ghost score 0%

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MSQ DX

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

💼 Consulting

Marketing • Consulting

MSQ DX is a digital impact company that helps brands translate digital experience into measurable commercial outcomes. Positioned as the “world's first digital impact company,” MSQ DX combines experience design, digital product development, technology-enabled transformation, and experience optimisation to drive revenue, conversion and retention for complex organisations. With over 500 experts globally and a focus on making commercial impact the primary success metric, the firm offers consulting-style services around digital transformation, customer journeys, AI-driven experience optimisation, and enterprise digital platforms; it is part of the broader MSQ group and showcases work across industries including clients like Vodafone and Reflex Winkelmann.

📋 Description

• Set the design vision and quality bar for digital experiences across client websites and applications • Stay hands-on for key projects and pitches • Lead and mentor designers, providing design direction, feedback, and guidance • Build a culture of craft, feedback, and continuous learning • Partner with Strategy on user research, stakeholder interviews, workshops, journey mapping, persona development, audits, and usability testing • Help clients build experience roadmaps prioritized by user impact, business value, and technical feasibility • Produce user flows and support sitemaps and content hierarchies • Design intuitive and visually compelling interfaces • Own design system strategy, governance, and standards across client engagements • Create interactive prototypes to communicate concepts and validate solutions • Establish design system documentation, governance, and best practices • Serve as the senior design voice with internal teams and clients • Present and defend design direction; build trusted relationships; contribute to pitches, proposals, and estimates • Collaborate with strategists, developers, and content teams • Lead adoption of emerging tools and AI in the design process and client experiences

🎯 Requirements

• Portfolio must be included with the application • Bachelor’s degree preferred, or equivalent experience in digital-first environments • 10+ years of experience designing digital experiences across platforms and devices • Deep Figma expertise • Proficiency in Adobe Creative Cloud and other industry-standard design tools • Expertise in building and maintaining atomic design systems • Ability to synthesize research, behavioral data, and business objectives into experience strategy and design direction • Working knowledge of HTML/CSS and front-end development implications • Experience leading design for DXP implementations such as Sitecore or Optimizely • Working knowledge of emerging technologies and interfaces, including AI-powered experiences • Experience managing UX strategy on client engagements from discovery through roadmap and delivery • Agency or consultancy experience managing multiple clients and competing priorities • Experience contributing to new business, including pitches, proposals, and project estimates • Strong communication and collaboration skills • Ability to take initiative and contribute across internal teams and client engagements

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan with up to a 4% company match • Self-managed personal time off • Ongoing learning opportunities • Mentorship • Professional development • Competitive compensation for Brazil team • Growth and collaboration with cross-cultural teams