Warranty Specialist – Administrator

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Provide program claim review and claim entry assistance to dealers and field personnel • Act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs • Serve as subject matter expert for internal staff, dealers and OEM personnel on claim entry issues and questions • Review dealer-submitted claims for accuracy according to claim type • Develop and maintain basic program reports • Contact fleet customers by email regarding claims exceeding a specified dollar value • Charge back dealers for unauthorized or incorrect claims • Respond to customer or dealer questions by email or phone regarding rejected claims • Troubleshoot rejected claims • Evaluate claims to determine whether Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage applies • Assist with documenting claim entry procedures, processes and reference materials

🎯 Requirements

• Candidate is required to be in MI • Prior OEM claim entry experience required • Prior warranty coverage review experience required • 3-5 years claims experience required • Strong analytical and problem solving skills • Strong interpersonal and organizational skills • Strong written and verbal skills • Accuracy and attention to detail • Excellent follow-up • Microsoft Word (entry level) • Microsoft Excel (entry level) • Ability to balance changing priorities and to provide regular status reports as requested • Associates Degree is preferred, but not required

🏖️ Benefits

• Employees can work remotely • Home Based workplace • Full-time position • Equal Employment Opportunity commitment • Diverse workforce commitment