Operations Coordinator – ASL & Accessibility Services

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MT Associates, LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

⚖️ Legal

✈️ Travel

Consulting • Legal • Travel

MT Associates, LLC is a financial services firm specializing in accounting, financial management, and administrative support. They cater to a diverse range of clients, including real estate developers, law firms, luxury travel businesses, brand influencers, and retail stores, by providing customized services aimed at streamlining operations and maximizing profitability.

📋 Description

• Coordinate ASL interpreting and CART captioning requests from intake through completion • Schedule interpreters and captioners for meetings, conferences, trainings, and complex events nationwide • Manage a nationwide network of independent contractors, including assignment placement, availability, and ongoing communication • Build relationships with clients, interpreters, captioners, and contractors • Resolve scheduling conflicts, urgent requests, cancellations, and coverage needs • Recruit, onboard, and support independent contractors • Monitor service quality to help ensure assignments are delivered accurately and on time • Improve workflows, documentation, and standard operating procedures (SOPs) • Support workforce planning and resource coordination across multiple regions • Collaborate with the team to improve operations and deliver an exceptional customer experience • Support scheduling, billing, invoicing, and payment coordination

🎯 Requirements

• Two or more years of experience in operations, scheduling, workforce coordination, customer success, client services, project coordination, event coordination, recruiting, or a similar role • Strong leadership potential with initiative to grow into a Team Lead role • Excellent organizational, communication, and problem-solving skills • Experience working with customers, vendors, contractors, or service providers • Comfortable learning CRM platforms, scheduling software, and business technology • Highly organized, dependable, and able to manage multiple priorities in a fast-paced environment • Takes ownership, adapts quickly, and finds solutions independently • Reliable high-speed internet suitable for video meetings • Dedicated, professional home workspace • Ability to work independently while collaborating with a remote team and participating in video meetings • Preferred: experience in interpreting services, accessibility services, staffing, workforce management, healthcare, education, or event coordination • Preferred: experience managing remote contractors or distributed teams • Experience as an ASL interpreter or interpreting coordinator is a plus but not required • Familiarity with Deaf and hard-of-hearing communities or accessibility best practices

🏖️ Benefits

• Health, dental, and vision insurance • Paid time off • 401(k)