Customer Support Training & Enablement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $67k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🚗 Transport

💸 Finance

💰 Pre Seed Round on 2018-11

Logistics • Transport • Finance

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Design and deliver ongoing training, workshops, certifications, and learning paths for Agents and Team Leads • Partner with Team Leads to identify performance gaps and create targeted coaching, remediation, and development programs • Own the QA program using AI-powered tools and customer interactions to identify trends, coaching opportunities, and areas for improvement • Train and coach toward Mudflap's standard of customer care and build company values into certifications and coaching • Partner with Product, Engineering, Operations, and Support Leadership to develop training and resources for new products, features, and process changes • Own LMS administration, learning paths, certifications, and enablement content while keeping materials aligned with SOPs and Guru • Build programs that strengthen Team Lead capabilities and create clear growth paths for Support Agents • Track QA, CSAT, productivity, training completion, speed to proficiency, and other metrics • Use data, AI, and frontline insights to continuously improve Support quality, knowledge, and performance • Build a scalable post-onboarding learning program, stronger QA and coaching, effective product release readiness, clear career development paths, and measurable improvements in quality, CSAT, and speed to proficiency

🎯 Requirements

• 4+ years of experience in Training, L&D, Enablement, or QA • Experience designing and facilitating training and coaching programs • Strong communication, facilitation, and project management skills • Experience with LMS platforms, learning content development, and ticketing/support platforms (e.g. Zendesk) • Data-driven approach to identifying performance and learning opportunities • Experience with AI-powered QA, coaching, or support tools is a plus • Passion for developing people and building a best-in-class Support organization • Open to remote team members within the United States who can travel periodically as needed • Must reside in the United States • Must be legally authorized to work in the United States for any employer • Must not require sponsorship for employment visa status

🏖️ Benefits

• Commuter benefits to ease your travel • Lunches and snacks • Collaborative, high-growth environment • Competitive salary and equity in a high-growth startup • Multiple health benefit options • Responsible Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)