Service Operations Manager – Data Center Technologies

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $125k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Munters

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏭 Manufacturing

⚡ Energy

🌾 Agriculture

Manufacturing • Energy • Agriculture

Munters is a global leader in energy-efficient air treatment and climate solutions for various industries, including data centers, agriculture, and battery production. The company specializes in providing adaptable dehumidification, air cooling, and liquid cooling solutions that optimize climate control and improve energy efficiency. Munters is committed to sustainability and innovation, focusing on reducing emissions and improving operational efficiencies for their clients worldwide.

📋 Description

• Lead and manage a team of HVAC service technicians, dispatchers, and support personnel • Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations • Support installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments • Develop and improve processes to increase service efficiency, customer satisfaction, and profitability • Build relationships with customers, contractors, and service partners • Visit customer sites and support field teams as needed • Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics • Manage service inventory, tools, equipment, and resources • Support forecasting, budgeting, and financial performance for the service operation • Recruit, train, coach, and develop service team members • Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations • Review and support estimates for large or specialized HVAC service projects • Identify opportunities for continuous improvement and implement new tools and processes

🎯 Requirements

• 10+ years of HVAC service or related experience, including 5+ years in a supervisory or management role • Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting • Experience leading field service teams and managing service operations • Strong customer relationship and conflict-resolution skills • Experience with scheduling, dispatching, service management, or project management systems • Understanding of budgeting, financial reporting, and operational performance • Strong organizational and problem-solving skills • Excellent communication and leadership abilities • Ability and willingness to travel up to 75% • Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered • Successful completion of a pre-employment drug test and background check, as applicable • HVAC certification or licensing is highly desirable

🏖️ Benefits

• Performance-based commission • Medical, dental, and vision benefits • 401(k) • Paid time off • Referral bonus opportunities • Career growth and professional development opportunities • Reasonable accommodation during the hiring process