Operations Lead Analyst

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $62.6k - $104.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Monitor daily request execution, reporting, and issue triaging for owned clients • Identify operational or productivity enhancements, barriers, configuration opportunities, and workflow improvements • Provide project and administrative support to leadership teams or Operations Advisors • Escalate issues, risks, and concerns as needed • Respond to inquiries and resolve complex issues using independent judgment, discretion, and client knowledge • Communicate risks and status of owned clients and processes to leadership • Execute client requests and inquiries in alignment with SLAs and contractual terms • Monitor and triage client issues in alignment with SLAs and contractual terms • Adhere to organizational SOPs, compliance standards, and ESI document retention requirements • Contribute operational input to new process development and resolve operational issues • Train and mentor new team members, offshore resources, and contingent employees • Provide exceptional client service • Collaborate with Account Management, clients, IT, Product Teams, Quality Teams, and Leadership Teams • Coordinate system setup and testing, issue resolution, documentation, initiative engagements, and client health updates

🎯 Requirements

• High School Diploma or GED required • 3+ years of relevant experience required • Detail-oriented with strong analytical and problem-solving skills • Ability to manage timelines and meet tight deadlines • Ability to adapt in a dynamic work environment and make independent decisions • Good organizational and prioritization skills with the ability to multitask • Demonstrated ability to work with other departments and teams to resolve issues • Experience with the use of ERP systems • Proficient computer skills including all Microsoft Office applications required • Experience with data input and reconciliation • Strong knowledge of the healthcare and PBM industry and its products and services highly preferred • If working at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload required

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Annual bonus plan eligibility • Remote work from home