Patient Experience Specialist

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Murj | Empowering Modern Cardiac Device Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

💰 Series B on 2018-05

Healthcare Insurance • SaaS • Biotechnology

Murj is a company dedicated to empowering modern cardiac device care through innovative software solutions. They provide enterprise-class platforms that enhance patient health management by allowing healthcare providers to access comprehensive cardiac device data remotely. With advanced automation and intuitive interfaces, Murj enables clinicians to efficiently monitor patient data, manage workflows, and integrate seamlessly with existing electronic health record (EHR) systems, all while ensuring the security of patient information through cutting-edge SaaS practices.

📋 Description

• Educate patients on remote monitoring and guide patients in pairing/transmitting data via home monitors or mobile apps • Provide instructions for device setup, care, and troubleshooting • Collaborate with Murj’s Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic’s Device Technicians, Cardiologists, Nurses, and scheduling teams • Communicate device-related instructions between patient and clinical staff • Accurately document patient interactions in the Murj Platform and the clinic EMR (e.g., Epic, Cerner, NextGen) • Maintain HIPAA compliance in all communications • Track patient compliance with daily/weekly transmissions • Follow up with non-transmitting patients promptly and professionally • Provide disconnected list and act on lost or follow-up patients utilizing Murj Data Analytics tools • Understand cardiac device types and associated software (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK) • Be an integral part of Alert Care Protocol implementation at Onboarding as well as Core and ILR Alert Configuration Protocols when applicable on a per clinic basis • Provide flexible support for future product updates

🎯 Requirements

• 1-3 years of experience working with remote cardiac monitoring systems (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK) • Proficiency with Electronic Health Records (EHRs), such as Epic or Cerner • Experience in cardiology, electrophysiology, or cardiac devices, with a basic understanding of cardiology concepts

🏖️ Benefits

• Full medical, dental, and vision insurance • Open vacation policy • More than 10 annual company holidays • Competitive compensation and equity participation • 401(k) after 3 months of service