Digital Banking Service Representative

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🔥 11 minutes ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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MVB

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1947

📱 Media

☁️ SaaS

🤝 B2B

Media • SaaS • B2B

MVB is a company that builds and operates the digital infrastructure for the international book industry. It develops metadata services, digital platforms and media formats to connect publishers, bookstores and service providers — making books discoverable and managing data flows across markets. MVB offers solutions and products such as VLB, VLB-TIX, ISBN/ISNI services, voucher systems, and industry events and research, operating from multiple offices worldwide to support publishers, booksellers and self-publishers.

📋 Description

• Provide superior customer service to MVB clients and internal stakeholders regarding consumer and business online banking products and services. • Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements) • Facilitate, install and train new Remote Deposit Capture and Positive Pay clients • Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products • Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat • Support mRDC, mobile banking, and bill pay • Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.) • Identify problems and/or potential problems and take the necessary steps to resolve or escalate • Routinely provide enhancement recommendations or efficiencies • Routinely provide training support for internal teammates and other lines of businesses • Provide back-up support to other department roles • Work with minimal supervision

🎯 Requirements

• Associates or Bachelor’s degree preferred. • Minimum 4 years’ of related experience in the financial services industry preferred. • Previous experience working with consumer and business online banking products preferred. • Previous experience in direct customer service including in-person, phone, email and/or chat. • Basic knowledge of related state and federal banking compliance regulations, and Bank operation policies. • Knowledge of Jack Henry and Q2 products preferred. • Flexible non-traditional banking hours, upon request. • Strong time management skills and ability to prioritize tasks. • Proficiency in MS Office Suite and Outlook. • Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and teammates. • Ability to work in a fast-paced environment with minimal supervision. • Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations. • Ability to learn, comprehend and define new systems and processes. • Ability to understand and analyze large amounts of data

🏖️ Benefits

• Medical, Dental and Vision Insurance • Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) • Short- and Long-Term Disability Plan • Group Life Insurance • 401K Salary Deferral Plan • Wellness Program • Education & Tuition Expense Reimbursement • PTO and Unique Vacation Purchase Program • Nationwide Pet Insurance Coverage