Call Center Representative – Bilingual

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $17 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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iCareManager

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

iCareManager is a company that operates as an integrated specialty network and administrator of comprehensive ocular care services. As a part of VSP Vision, iCareManager focuses on promoting exceptional member and provider experiences and improving ocular health outcomes while reducing costs. The company provides a range of ocular health managed care solutions for healthcare plans, including Medicare, Medicaid, and other government programs. With a network of optometrists and ophthalmologists, iCareManager simplifies ocular care delivery through network management, MSO services, and utilization management, among others. The organization emphasizes improving diabetic vision outcomes, access to affordable eye care, and efficient claims processing.

📋 Description

• Communicate directly with members, providers, and health plans • Confirm benefits and eligibility information • Confirm participating providers in the network • Provide claim status information • Resolve customer complaints and escalate issues when necessary • Keep managers informed of issues requiring attention • Apply knowledge, experience, common sense, and critical thinking to customer issues • Multitask and prioritize work • Respond to general inquiries about plan benefits, limits, co-pays, deductibles, policy procedures, and reimbursements • Redirect callers when necessary • Follow up on unresolved issues until completion and keep parties updated • Serve the maximum number of callers efficiently without sacrificing service quality

🎯 Requirements

• 1+ year of Member Services experience in the healthcare industry • Proficient with computers • English and Spanish bilingual • For remote or hybrid roles, demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings • Strong understanding of health plan terminology (preferred skill)

🏖️ Benefits

• Eligible bonuses and commissions may be included in the compensation package • iCare benefits are available (specific benefits linked separately) • Remote or hybrid work arrangement • Camera presence during virtual meetings to support communication and team alignment