Client Success Manager – Telehealth

Job not on LinkedIn

🕒 March 25

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Isaac Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Isaac Health is a healthcare company that offers specialized care and support for individuals experiencing memory loss and brain health issues, including Alzheimer's and various types of dementia. They provide a comprehensive range of services such as neuropsychological assessments, personalized treatment plans, cognitive therapies, and continuous support through licensed medical experts. Isaac Health emphasizes early diagnosis and ongoing care to effectively manage conditions like mild cognitive impairment, vascular dementia, and Parkinson's disease dementia. Their services are designed to be accessible remotely, offering care from home and working closely with caregivers and healthcare partners. Led by a team of renowned medical professionals, Isaac Health delivers expert care that is insurance-friendly and emphasizes affordability and immediate availability.

📋 Description

• Manage the complete lifecycle for Isaac Health’s strategic partners to drive growth and engagement • Lead implementation and develop best-practice playbooks • Boost patient and provider adoption • Prove Isaac Health’s value to strategic partners • Act as the primary contact for customers • Address customer needs, concerns, and escalation paths • Develop success plans and track adoption KPIs • Ensure value realization for clients • Collaborate with sales, marketing, care navigation, product, and engineering teams • Prepare and present regular business reviews with data-driven insights • Identify opportunities for account growth

🎯 Requirements

• 2 years of experience in customer/partner success, implementation, or account management • Strong growth mindset and results orientation • Ability to identify opportunities to upsell, cross-sell, and deepen engagement within managed accounts • Exceptional communication skills • Ability to push back constructively and align client expectations • Ability to manage complex technical integrations • Data-driven customer analytics and success metrics experience • Ability to design structured spreadsheets for reporting and complex matrix management • Proven success driving adoption and retention in a health tech environment • Strong organization and project management skills • Ability to oversee multiple customer relationships and keep stakeholders aligned on key deliverables

🏖️ Benefits

• Mission-driven impact • Build a platform improving the lives and well-being of hundreds of thousands of people • Join a community of high achievers passionate about promoting brain health • Readily available clinician leadership for case consultations • Access to innovative technology • Access to continuing training and education • Flexibility to choose the hours and schedule that work best for you • Work virtually from anywhere in the United States • Highly responsive and supportive clinical and operational management team • Decreased administrative time through technology improvements and automation • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system • Opportunity to participate in strategic development initiatives