Automation Strategist – Customer Success

🕒 March 20

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Zapier

501 - 1000 employees

Founded 2011

☁️ SaaS

⚡ Productivity

🤝 B2B

💰 Secondary Market on 2021-04

SaaS • Productivity • B2B

Zapier is a leading automation platform that enables users to connect and automate workflows across more than 7,000 applications. Known for its no-code approach, Zapier empowers individuals and teams to streamline tasks by creating automated processes called "Zaps," which link triggers and actions between different apps. The platform is trusted by millions of users globally, including 87% of Forbes Cloud 100 companies, offering solutions that enhance productivity and efficiency in various business functions.

📋 Description

• Help customers shape their automation strategy • Identify and deploy high-value use cases • Guide customers toward meaningful AI-enabled transformation • Build relationships that uncover goals, challenges, and priorities • Advise on automation governance and best practices

🎯 Requirements

• 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles) • Strategic, customer-centric problem solver • Ability to connect business goals to product solutions • Strong communication skills • Experience with automation and AI technologies

🏖️ Benefits

• Offers Commission

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