Manager, Enterprise Customer Success

🕒 March 11

🇺🇸 United States – Remote

💵 $125.9k - $169.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure ongoing success and value realization for Samsara’s enterprise customers • Define and execute long-term strategies for the Select Customer Success team • Find and grow the next generation of Customer Success Managers • Keep executives informed of progress and advocate for change when needed • Lead from the front and contribute hands-on • Champion and embed Samsara’s cultural principles as the company scales globally and across new offices • Hire, develop, and lead an inclusive, engaged, high-performing team • Partner with enterprise customers to understand challenges, advise on platform use, and guide adoption, advocacy, and renewal

🎯 Requirements

• 8+ years in Customer Success, account management, or consulting • 3+ years in management positions, including recruiting and retaining top talent • Experience with $1M+ ACV customers • Experience with Enterprise SaaS • Ability to travel within the United States for customer meetings and events, up to 25% • Experience in structured value delivery to achieve measurable business outcomes using a defined engagement methodology • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization • Proven ability to build trust and communicate effectively with customer executives, day-to-day users, and internal teams • Strong problem-solving skills and bias for action • Ability to think big while executing with excellence • Self-starter who thrives in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure • Demonstrated ability to foster an inclusive team environment • Bachelor's degree from a 4-year institution

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model with remote work support • Offices available for employees who prefer to work in-person