Collections Team Lead

🕒 March 24

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LoanCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

📋 Description

• Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor • Handle calls related to delinquency in accordance with government, investor, and client guidelines to prevent foreclosure and financial losses to the investor • Assist with daily team meetings by discussing issues brought to management’s attention and improving or clarifying processes • Respond to agent questions within the Floor Center • Review Collections General voicemail daily • Review COLCSH tasks and respond with cash posting instructions • Review Formstorm, submitting directions through the application and advising clients of payment received and loan status • Perform Skip Trace Tasks using web sources and update loans with discovered information • Review received e-Faxes and submit research and/or reversals to cash departments • Complete COLESC tasks by reviewing loans for issues and responding to agents when additional information is needed • Handle escalated calls, document client loan issues, and submit tasks for additional work when needed • Review paper Loss Mitigation Escalation forms and forward them for review • Review departmental emails requiring follow-up, contact borrowers or clients, and provide issue resolution or clarification • Assist with call monitoring • Respond to Footprints Tickets from Client Relations requiring follow-up within 24 hours • Perform all other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • 3 year of collections, loss mitigation, or other mortgage/real estate related experience required • 2 years of telephonic customer contact experience preferred • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act • Ability to learn rules, regulations, laws, and methods of collection and skip tracing • Excellent analytical, communication, and negotiating skills • Adaptable and flexible with the ability to work well on a team and focus on results • Ability to structure a deal that serves the best interest of the organization, insurer, and client • Excellent computing experience and typing skills • Ability to work in a structured environment • Ability to use a dialer system to make/receive phone calls • Demonstrated ability to provide attention to detail, accuracy, and consistency in results • Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed • Overtime required as necessary

🏖️ Benefits

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Matching 401(k) plan • Employee stock purchase plan • Access to mental health resources, including free Calm memberships • Wellness initiatives promoting physical and emotional well-being • Employee recognition programs celebrating achievements and milestones • Gym membership discounts • Pet insurance discounts • Employee purchasing programs • Tuition reimbursement program • Remote work flexibility • Resources and support for career growth