Cares Representative – Seasonal

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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MyPlanAdvocate

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

MyPlanAdvocate is a company that specializes in assisting individuals with navigating the complexities of Medicare. They offer guidance on different Medicare plans, including Medicare Part A, B, C, and D, and aim to help patients understand their coverage options, such as hospitalization, prescription drugs, and supplemental benefits. MyPlanAdvocate provides support through licensed insurance agents who are available to answer questions and provide consultations at no cost to the client. The company is dedicated to educating Medicare beneficiaries about changes in Medicare policies and helping them select the best plans as per their healthcare and budget needs.

📋 Description

• Complete Health Risk Assessments (HRAs) with members by phone using the approved script and question set • Walk members through benefit activation questions • Place outbound calls and receive inbound calls from a scheduled queue • Document every member interaction and assessment response in the designated system in real time • Follow call handling, quality, privacy, HIPAA, and CMS compliance guidelines • Escalate out-of-scope member questions, complaints, or issues to a supervisor • Meet daily and weekly productivity and quality expectations • Attend required paid training sessions and team huddles

🎯 Requirements

• Prior call center, customer service, healthcare, or insurance experience preferred but not required • Clear, professional phone communication skills and strong active listening • Comfortable navigating multiple computer applications while speaking with a member • Accurate data entry and attention to detail • Ability to handle a high volume of calls and maintain composure with members who may need extra patience • Ability to pass a background check as required • Quiet, private, distraction-free workspace suitable for discussing protected health information • Reliable high-speed internet connection • Ability to receive, secure, and return company-issued equipment • Availability to attend all training and scheduled shifts on camera or by phone as required • Approximately 28 hours per week • Availability for shifts scheduled between 8:00 AM and 10:00 PM ET, Monday–Sunday, including possible evenings and weekends • Reliable, consistent attendance for the entire assignment period

🏖️ Benefits

• $1,000 season completion bonus for representatives meeting the eligibility requirements • Paid training • Standard weekly payroll cycle • Company-issued equipment