Mental Health Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $42.5k - $48.9k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Myriad Genetics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Myriad Genetics is a pioneer in the field of genetic testing and precision medicine, based in Salt Lake City, Utah. The company provides a wide range of genetic tests that help assess cancer risks, guide cancer treatment, inform prenatal care, and manage mental health conditions. Myriad Genetics aims to deliver life-changing insights through genetic testing, allowing healthcare providers and patients to make informed decisions to improve outcomes. Their offerings include tests for hereditary cancer risk, fetal sex prediction, chromosome conditions, and genetic diseases, leveraging over 30 years of expertise in genomics and personalized healthcare.

📋 Description

• Act as the face of the organization for clinics, physicians, medical staff, and patients • Handle complex inbound and outbound customer inquiries with empathy • Review test request forms and supporting documentation submitted with patient specimens • Coordinate with healthcare providers to complete required documentation and sample submission • Confirm insurance eligibility and benefit levels • Explain insurance coverage, test information, processes, and turnaround times to patients • Spend approximately 60–80% of working time on the phone • Independently manage assigned work and meet production and quality metrics • Coordinate across technology, revenue cycle, field sales, and laboratory teams on orders and billing processes • Identify issues and trends and collaborate with team members and leadership to develop best practices • Participate in the Quality Assurance plan • Comply with applicable CLIA and HIPAA regulations

🎯 Requirements

• High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree • Fluent in Spanish is preferred/encouraged • Excellent interpersonal and communication skills • Preference given to higher net typing speed applicants • Excellent listening, transcribing, and self-review skills • PC experience, including familiarity with Excel, Word, Internet, and e-mail • Able to manage several tasks simultaneously, often under pressure • Excellent organizational and task management skills and professional judgment • Enjoys problem solving and identifying patterns • Hardworking individual who loves working on a team and supporting others • Able to perform sedentary work and occasionally exert up to 10 pounds of force • Able to perform required stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching • Able to use equipment and tools necessary to perform essential job functions