Technical Project Manager – Operations & Customer Success

Job not on LinkedIn

🕒 June 7

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MyTalent.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🏪 Marketplace

👥 HR Tech

B2B • Marketplace • HR Tech

MyTalent. io is a leading virtual assistant agency based in the German-speaking region, specializing in providing flexible and scalable support to businesses by connecting them with international virtual assistants. They offer various services, including administrative support, content creation, customer service, and marketing, enabling companies to enhance efficiency while reducing costs. MyTalent. io also supports prospective virtual assistants with guidance on registration, specialization, and building an online presence to thrive in this competitive field.

📋 Description

• Overall responsibility for the operational support and technical fulfillment of all customer projects (Blue Digital) • Independently conduct technical onboarding sessions via video call — set up WhatsApp-based SuperChat accounts including Meta verification • Set up, monitor and optimize WhatsApp/SuperChat configurations (accounts, verification, WABA) • Responsible for WhatsApp newsletter dispatch, including scheduling, recipient lists and error handling • Review, quality control and maintenance of smartphone pages before going live and when changes occur • Primary technical contact for customers via WhatsApp groups and email — independently process and resolve incoming inquiries and issues • Check marketing materials for spelling and adherence to design guidelines • Minor tasks in the Blue Hub (e.g., coupon display) • Coordinate, prioritize and track all tasks, timelines and deadlines in ClickUp, including clear documentation of appointments and agreements • Proactive customer communication regarding queries, delays or missing information • Implement and coordinate special projects (e.g., one-page websites, domains, workspace) • Coordinate with internal staff and manage operational implementation • Hand over technical special cases to management with the aim of continuously reducing escalations • Contribute to process documentation, standardization and quality assurance • Future prospect: training and onboarding additional operational staff

🎯 Requirements

• Overall responsibility for the operational support and technical fulfillment of all customer projects (Blue Digital) • Independently conduct technical onboarding sessions via video call — set up WhatsApp-based SuperChat accounts including Meta verification • Set up, monitor and optimize WhatsApp/SuperChat configurations (accounts, verification, WABA) • Responsible for WhatsApp newsletter dispatch, including scheduling, recipient lists and error handling • Review, quality control and maintenance of smartphone pages before going live and when changes occur • Primary technical contact for customers via WhatsApp groups and email — independently process and resolve incoming inquiries and issues • Check marketing materials for spelling and adherence to design guidelines • Minor tasks in the Blue Hub (e.g., coupon display) • Coordinate, prioritize and track all tasks, timelines and deadlines in ClickUp, including clear documentation of appointments and agreements • Proactive customer communication regarding queries, delays or missing information • Implement and coordinate special projects (e.g., one-page websites, domains, workspace) • Coordinate with internal staff and manage operational implementation • Hand over technical special cases to management with the aim of continuously reducing escalations • Contribute to process documentation, standardization and quality assurance • Future prospect: training and onboarding additional operational staff

🏖️ Benefits

• No English language skills required