Client Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Payabli

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $36M Series B - Payabli on 2025-06

Fintech • SaaS • B2B

Payabli is a next-generation payments infrastructure company that enables software platforms to embed, manage, and monetize payments. It offers a full suite of capabilities — Pay In (payment acceptance and merchant onboarding), Pay Out (payables and payouts to vendors/partners), and Pay Ops (operations, risk, billing, and reporting) — delivered via APIs, embeddable components, and white-glove advisory services. Payabli targets SaaS companies, financial institutions, tech-enabled services, and enterprise merchants, and is a registered payment facilitator/ISO offering compliant, scalable payments solutions and developer-friendly integration tools.

📋 Description

• Serve as the primary point of contact for partner and merchant inquiries, delivering timely and professional support via email and phone • Build trusted relationships through responsive, professional, and solution-oriented communication • Respond to and resolve inbound partner and merchant support requests • Triage, document, and escalate issues to internal teams as needed • Maintain SLAs and ensure timely follow-up on all open cases • Track, prioritize, and manage assigned tickets through resolution • Maintain accurate customer records, account updates, and support documentation • Contribute to and improve the external knowledge base and communication library • Identify recurring issues and partner with internal teams to drive long-term solutions • Document processes, troubleshooting steps, and best practices to improve team efficiency • Partner closely with Client Success Managers to ensure seamless handoffs and shared context • Collaborate with Engineering and Technical Support to investigate and resolve complex issues • Work cross-functionally with Onboarding, Risk, Compliance, and Operations to support customer needs • Surface customer feedback, trends, and product issues to help improve the overall client experience

🎯 Requirements

• 1+ year in a customer support, help desk, or IT support role or comparable customer-facing role. • Problem-solving and written communication skills. • Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily. • Experience with ticketing systems (Zendesk, Freshdesk, etc.). • Exposure to financial software or payment systems is a plus.

🏖️ Benefits

• Competitive salary • Stock options with the potential to unlock more equity as we grow • Flexible PTO and paid parental leave • Medical, dental, & vision insurance • 401K, HSA, pre-tax savings programs