Customer Engagement Representative

Job not on LinkedIn

🔥 0 minutes ago

🏰 Missouri, South Carolina, +1 more states – Remote

🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts. • Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues. • Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty. • Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners. • Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts. • Assist accounts with questions or concerns while maintaining a professional and friendly attitude. • Assist accounts with the return of incorrect or damaged merchandise within established guidelines. • Attend weekly sales meetings to keep informed on new products and changes within the industry. • Process orders for assigned territory. • Monitor backorder status for accounts. • May gather information regarding assigned territory or accounts and share necessary information with TM partner. • Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information related to the account and the company. • Support general queue sales calls. • Minimal travel requirements.

🎯 Requirements

• Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree preferred. • 1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment preferred. • Knowledge and proficiency in explaining, selling, and administering products. • Ability to speak effectively in individual or group situations. • Customer service orientation, sensitive and responsive to customer needs. • Demonstrates a sense of urgency and self-motivation towards achieving goals.

🏖️ Benefits

• Health insurance • Dental care • Vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities