Restaurant Success Manager, Onboarding

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58k - $94k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

Yelp is a platform that connects consumers with local businesses, allowing users to discover and review a wide variety of services including restaurants, home services, and automotive services. It aims to help consumers find trusted recommendations for goods, services, and experiences in their local area, while offering business owners tools to manage customer interactions and promote their offerings.

📋 Description

• Welcome new customers and lead them through a smooth implementation process from day one. • Manage a pipeline of new accounts over a 60-day onboarding period, focusing on product usage, feature training, and delivering early "wins." • Maintain engagement through the first 3 months of the customer lifecycle to ensure they are set up for long-term success and growth. • Work with a diverse range of stakeholders—from small business owners and General Managers to Hosts and Webmasters. • Consult with owners on social media and in-restaurant marketing strategies to increase diner awareness and traffic via the Yelp platform. • Partner closely with our Sales and Product teams to ensure a smooth handoff for new customers and provide feedback on the user experience.

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, or SaaS Sales • Bachelor's degree preferred, or equivalent professional experience • Comfortable learning new software quickly; experience with CRM tools (like Salesforce) is highly preferred • Proven track record of hitting targets/KPIs in a performance-driven environment • Ability to present complex technical information in a way that is easy for non-technical business owners to understand • Ability to effectively prioritize tasks and manage a high-volume pipeline within a fast-paced environment • Excellent customer service skills with the ability to understand a business's unique "pain points" and provide tailored solutions • Ability to overcome objections, handle difficult conversations, and effectively "re-sell" the value of our products during the onboarding phase • A "get stuff done" attitude with a bias toward action and proactive problem-solving • Outstanding written and verbal communication skills coupled with deep empathy for the challenges of the hospitality industry • You thrive in a high-growth environment and view change as an opportunity rather than a hurdle

🏖️ Benefits

• Full medical, vision, and dental coverage • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 7 paid wellness days • 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement