Customer Success Associate

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Raptor Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🔒 Cybersecurity

Education • SaaS • Cybersecurity

Raptor Technologies is a company that specializes in integrated school safety solutions. They provide a comprehensive suite of software and services designed to enhance school security, focusing on tools such as visitor management systems, behavioral threat assessment software, and emergency management systems. Raptor's solutions are utilized by a vast number of educational institutions to ensure the safety and compliance of students and staff, offering features like emergency notifications, training programs, and various management systems tailored for schools.

📋 Description

• Account management: monitors overall client success and builds strong client relationships • Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress through to resolution • Helps develop best practices to mitigate future issues • Educates client based on solutions available to them that align with their current and future safety goals and priorities • Engages in mitigative outreach and support once a risk is identified • Maintains in-depth knowledge of our products and stays up to date with ongoing product releases, becoming a subject matter expert • Promotes client retention by driving adoption of products • Other relevant projects as needed

🎯 Requirements

• Highly motivated, passionate individual looking to establish and grow their career in Customer Success • Excellent verbal and written communication, presentation, and problem-solving skills • High degree of professionalism. Ideal candidate executes consistently, is very dependable, and always approaches scenarios with a positive, customer centric, attitude • This is a high-volume position. Individual must be a self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes • Excellent soft skills • Willingness and ability to work flexible hours • Customer service, professional development, project management and/or account management work experience in software preferred • Ability to direct and work collaboratively with colleagues • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook • Willing to travel at least 25% to visit accounts

🏖️ Benefits

• Remote-first philosophy • Flexible paid time off • Paid parental leave • 11 Paid holidays per year • Workplace flexibility • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical • 401(k) employer contribution to help you plan for the future • Company paid life insurance, STD, and LTD • Pet insurance