Customer Success Manager – Guided

🔥 1 minute ago

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $106k - $181.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Own a portfolio of approximately 30 n8n enterprise customers across the US West Coast • Act as the primary post-sales partner across onboarding, adoption, and renewal • Lead customer kickoffs and success planning • Align stakeholders on goals, timelines, responsibilities, and measurable outcomes • Drive onboarding and enablement for technical and business audiences • Accelerate time-to-value and unblock implementation challenges • Establish health checks, executive syncs, QBRs, and other customer operating cadences • Use customer data and adoption insights to guide priorities and decisions • Monitor customer health and product usage signals • Proactively identify risks, manage escalations, and maintain stakeholder alignment • Quantify and communicate business value, ROI, adoption, efficiency gains, and business impact • Identify and progress upsell and cross-sell opportunities with Account Executives • Partner with Support, Solutions Engineering, and Product to resolve blockers • Provide structured feedback to Product and Engineering and help shape roadmap priorities

🎯 Requirements

• Enterprise SaaS customer success experience managing a portfolio of enterprise customers • Ability to run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end • Technical fluency across APIs, integrations, authentication, environments, and automation architecture • Experience supporting renewals and expansion opportunities, including upsell/cross-sell • Track record of driving retention and growth outcomes • Ability to translate product usage into measurable business outcomes, ROI, and executive-ready narratives • Structured operating cadence and effective prioritization • Clear communication with technical builders and executive stakeholders • Ability to build durable customer relationships • Cross-functional partnership with Sales, Support, Solutions Engineering, and Product • Ability to thrive in fast-moving, ambiguous environments and build processes • Automation, AI tools, or workflow-platform experience preferred • Startup or scale-up experience preferred • Multi-region collaboration experience preferred • Technical or STEM degree or equivalent experience preferred • Familiarity with workflow automation, integration, or iPaaS platforms preferred • English is the company language • For countries other than Germany, existing right to work is required

🏖️ Benefits

• Equity ownership • US: 20 vacation days, 8 sick days, plus public holidays • Multiple low-premium, low-deductible medical plans with individual and family coverage • No-cost premium HDHP option with a pre-seeded HSA • Dental and vision coverage • 401(k) retirement plan with a 4% employer match • Company-paid short-term and long-term disability insurance • Life insurance • €1K (or equivalent) annual professional development budget for courses, books, events, or coaching • Regular hackathons • Remote-first work • Regular off-sites for team bonding • $100 per month to support open-source projects • Transparent company culture