Brand Payments Team Lead

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NABIS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🤝 B2B

🏪 Marketplace

B2B • Marketplace

NABIS is the leading licensed cannabis wholesaling platform, providing comprehensive services to licensed dispensaries and brands in California, New York, and Nevada. They offer a wide array of products with over 9,000 SKUs from more than 400 brands. NABIS supports its partners with services such as two-day shipping, warehousing, payment processing, and financing alongside advanced data analytics tools. Apart from facilitating cannabis distribution, NABIS offers financial solutions like invoice factoring and a streamlined software platform that ensures compliance and efficient management of inventory and finances. Their scalable platform empowers suppliers with instant state-wide reach and detailed analytical insights to optimize performance and sales strategies.

📋 Description

• Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor as appropriate. • Complete KPI reporting for Brand Associates weekly and follow-up with any outstanding items. • Answer any escalated questions from cross-functional partners, such as operations, cash applications, accounting operations, or any other internal partners. • Ensure Zendesk requests are being completed per SLAs. • Back-up for any brand payment associate as needed. • Lead calls with brand partners. • Collaborate with the Supervisor on special projects, process enhancements, and system improvements. • Conduct second-level quality reviews of team members' work before escalating to the Team Lead. • Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs. • Stay adaptable and open to learning new tools and systems as business needs evolve.

🎯 Requirements

• 3–4 years of experience in accounting, finance operations, or a related field • Proficiency with financial systems; experience with QuickBooks is a plus • 1-2 years of proven experience in a leadership or supervisory role within accounting operations, finance, or a related field • Strong analytical and troubleshooting skills, particularly in payment and reconciliation • Advanced proficiency in Excel (VLOOKUP, SUMIF, pivot tables) • Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred • Strong leadership skills to support growing team and business • Exceptional attention to detail and a continuous improvement mindset • Excellent verbal and written communication skills in English • Strong time management and organizational skills in a fast-paced environment • Bachelor’s degree in Accounting or a related field preferred • Enthusiasm and ability to learn new software and adapt to evolving processes

🏖️ Benefits

• Unlimited PTO and paid holidays • Competitive salary • Medical/Dental/Vision offered to all full-time employees • 401(k) plan with a match