Moder
1001 - 5000 employees
Founded 2020
💼 Consulting
🛡️ Insurance
📦 Logistics
Consulting • Insurance • Logistics
Moder is a digital-first consulting and third-party mortgage services provider (Moder Solutions, LLC) that helps mortgage, banking and insurance organizations modernize operations, automate processes, and improve customer experiences. The company combines mortgage automation tools, digital transformation services, compliance-aware operating models, and global delivery talent to streamline origination, servicing and broader financial operations. Moder is NMLS-registered (Moder Solutions, LLC — NMLS ID 1186374) and operates as a non-lending, non-broker third-party service provider.
Team Lead, VOE
🕒 July 14
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Moder
1001 - 5000 employees
Founded 2020
💼 Consulting
🛡️ Insurance
📦 Logistics
Consulting • Insurance • Logistics
Moder is a digital-first consulting and third-party mortgage services provider (Moder Solutions, LLC) that helps mortgage, banking and insurance organizations modernize operations, automate processes, and improve customer experiences. The company combines mortgage automation tools, digital transformation services, compliance-aware operating models, and global delivery talent to streamline origination, servicing and broader financial operations. Moder is NMLS-registered (Moder Solutions, LLC — NMLS ID 1186374) and operates as a non-lending, non-broker third-party service provider.
📋 Description
• Lead, coach, and mentor a team of VOE Specialists • Oversee daily VOE operations • Maintain team Quality Assurance (QA) performance • Document and validate employment verification documentation • Promote exceptional customer service • Prepare and maintain operational reports
🎯 Requirements
• Bachelor’s Degree from a Four (4) year College or University • 4–6 years of experience in a Call Center, Customer Service, or Mortgage Operations environment • 1–2 years in a leadership or supervisory role • Advanced proficiency in Microsoft Office (Excel, Outlook, Word) • Familiarity with mortgage processing platforms, LOS systems, and verification tools • Excellent verbal and written English communication skills
🏖️ Benefits
• Exceptional customer service • Coaching and mentoring • Training and development opportunities
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