Level 3 NOC Lead – Network Focus

🕒 July 8

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2020-10

Consulting • Logistics • Artificial Intelligence

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Provide senior network engineering oversight, operational leadership, and escalation management within a 24×7 NOC • Lead the NOC team and support Level 1 and Level 2 triage • Serve as the highest on-shift escalation point for complex routing, switching, firewall, VPN, and connectivity issues • Perform expert troubleshooting and root cause analysis • Oversee network monitoring, alert triage, and proactive remediation • Ensure 24×7 coverage, shift handoff quality, and operational continuity • Own major network incidents through resolution and lead post-incident reviews • Drive long-term network remediation and coordinate with Windows/Linux teams • Support the Cyber Backup / Cyber Vault network environment • Train Level 2 network staff on Cyber Backup network requirements • Oversee network runbooks, SOPs, diagrams, and configuration documentation • Identify operational gaps and implement tool and workflow improvements • Provide daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff • Validate readiness and review and approve runbooks and how-to guides

🎯 Requirements

• BA/BS degree and 4–6 years of relevant experience, or equivalent combination • Deep expertise in network engineering, including routing, switching, firewalls, VPN, and load balancing • Demonstrated ability to lead technical teams in a 24×7 operational environment • Strong background in incident management and operational reporting • U.S. Citizenship and U.S. residency required • Ability to work rotating shifts and support mission-critical operations • Eligibility for required U.S. Government authorizations for export-controlled commodities and technology

🏖️ Benefits

• Equal opportunity employment • Reasonable accommodation support for US job seekers