IT Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nadia Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

👥 B2C

Healthcare • B2C

Nadia Care is a membership-based maternal support service that provides community-centered, in-person and online care for people during pregnancy and after childbirth. They provide expert maternity coaching, coordinate a team to support feeding, nutrition, labor, and recovery, and connect members to local resources (housing, rides, other supports). Nadia Care works alongside a member's clinical providers to fill gaps in support and scale maternal care services through partnerships (noted as an ACAP Preferred Vendor).

📋 Description

• Own day-to-day IT operations, user lifecycle management, and identity and access management for a growing distributed team • Serve as the sole technical resource and primary point of contact for IT and security matters • Report directly to the CISO and serve as their key operational partner on access and security matters • Provide Tier 1-3 technical support and resolve tickets within defined SLAs • Support Windows and macOS users with hardware, operating system, application, connectivity, printing, email, software, and access issues • Maintain documentation, common-issue records, fixes, and internal how-to guides • Manage onboarding and offboarding, including training, account provisioning, device setup, and access control • Conduct access reviews, assign roles and permissions, enforce least privilege, and maintain access records • Support SSO configuration and troubleshoot SaaS application access • Administer Microsoft Intune and Microsoft 365 for a remote multi-OS device fleet • Enforce endpoint security policies covering encryption, patching, and compliance • Deploy, monitor, and manage Microsoft Defender • Manage device logistics, inventory, procurement recommendations, and hardware lifecycle • Manage Google Workspace users, groups, and settings • Maintain and troubleshoot core SaaS tools • Partner with the CISO on access-related security requests and remediation • Own endpoint and identity security operations • Define and refine scalable IT processes and documentation

🎯 Requirements

• 7+ years of IT support/operations experience, including experience as the senior or sole IT resource • Startup experience as a one-person IT department handling infrastructure, security, device management, IAM, and end-user support simultaneously • Strong working knowledge of endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment • Hands-on experience with Microsoft Defender, endpoint security, patch management, Microsoft Intune, and Google Workspace administration • Experience supporting both Windows and macOS environments • Experience owning IAM/access management strategy and end-to-end onboarding/offboarding processes, ticketing systems, and work within SLAs • Understanding of PHI and HIPAA • Strong written and verbal communication skills, including explaining technical issues to non-technical staff and representing IT to leadership • Customer service orientation and ability to remain patient, empathetic, and reassuring • Willingness to ship, receive, and temporarily store company equipment at home • Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment • Must be based in the United States Eastern Time Zone

🏖️ Benefits

• Annual paid holidays • Unlimited time off for full-time salaried employees after the 90-day introductory period • Three weeks of paid time off for full-time hourly employees after the 90-day introductory period • Medical insurance covering hospital, surgical, and prescription drug benefits • Dental insurance • Vision insurance • Stock option grant • Life insurance • Short-term and long-term disability insurance • 401(k) retirement plan