Principal Engineer – Salesforce Business Consultant

🕒 May 22

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤝 B2B

🏢 Enterprise

B2B • Enterprise • Technology Consulting

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Client Advisory & CRM Transformation • Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels and key KPIs • Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state • Design CRM transformation roadmaps with Salesforce as the strategic CRM platform • Redesign end-to-end business processes aligned to Salesforce best practices • Act as trusted advisor to senior client stakeholders on CRM strategy, governance, and operating models • Own end-to-end Salesforce solution architecture for manufacturing CRM engagements • Define data model, object relationships, security model, environment strategy, and integration patterns • Produce solution blueprints, high-level design, and effort estimates • Guide functional consultants and technical teams during delivery • Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM • Partner with sales and account teams to qualify opportunities and define solution and delivery approaches • Lead Salesforce demos tailor-made for manufacturing scenarios • Prepare solution slides, architecture overviews, and walkthroughs for client presentations • Build and articulate the business case and ROI for CRM transformation • Advise clients on CRM governance, operating models, and Salesforce roles • Support definition of role-based Salesforce usage models for sales reps, KAMs, service agents, and partner users • Provide input to change, communication, and training plans and help design meaningful KPIs and dashboards • Serve as design authority for one or more projects • Participate in and sometimes lead key Agile ceremonies • Identify risks and issues early and propose mitigation options • Support UAT planning, test scenario definition, go-live readiness assessment

🎯 Requirements

• 8 - 12 years total experience, with at least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud) • 4 - 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.) • Significant experience in an SI/consulting environment in client-facing roles (consultant, lead consultant, solution architect, engagement lead) • Proven track record of leading 2 – 3 years + full lifecycle Salesforce implementations from discovery through go-live and adoption • Experience delivering Salesforce in ERP-integrated enterprise environments • Bachelor’s degree in business, Engineering, Information Systems, Computer Science, or related discipline • MBA or other advanced business degree is an advantage • Salesforce certifications strongly preferred such as Salesforce Certified Administrator (and/or Advanced Administrator), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, or CPQ Specialist (nice to have), B2B Solution Architect

🏖️ Benefits

• Health insurance • Professional development opportunities