Field Service Engineer

🕒 August 31

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $77.5k - $103.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nano Dimension

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🚘 Automotive

🏗️ Construction

🏥 Healthcare

Automotive • Construction • Healthcare

Nano Dimension is a leader in advanced manufacturing technology specializing in Additively Manufactured Electronics (AME), particularly using their innovative DragonFly IV 3D printing platform. The company focuses on enhancing production processes for various industries such as aerospace, automotive, and medical by integrating AI technology for smart manufacturing. With a commitment to sustainability, Nano Dimension significantly reduces material waste and energy consumption, transforming traditional manufacturing methodologies into efficient, environmentally friendly practices.

📋 Description

• Service new and existing Essemtec systems across North America • Provide technical and application services on-site, remotely, and via hotline • Install, commission, maintain, troubleshoot, repair, calibrate, upgrade, and retrofit systems • Support hardware and software products on-site and troubleshoot/error-analyze systems remotely • Demonstrate system capabilities and provide customer training • Analyze system operation • Manage inventory, trip planning, expenses, service reports, and related administrative tasks • Document field activities in CRM, ERP, or company applications • Maintain protocols, manuals, and the service knowledge base • Collaborate with engineering teams to resolve unique cases and provide product feedback • Conduct post-service follow-ups to maximize customer satisfaction • Escalate customer hurdles for action • Represent Essemtec professionally • Travel periodically to international headquarters for training and product/service orientation

🎯 Requirements

• 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields • Associate's degree or related technical work experience of 2-4 years in field service • Ability to understand and interpret detailed documents, drawings, and specifications • Ability to work with test equipment and hand tools • Excellent customer service, problem-solving, decision-making, and analytical skills • Ability to work under pressure and time constraints and handle challenging and unexpected field situations • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) • Motivated, independent, solution-oriented, and organized way of working • Basic knowledge of OSHA and workplace safety • Willingness to travel nationally and internationally approximately 70%-80%

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Generous vacation policy • Casual dress • Training at multiple offices around the world • Diverse, autonomous, supportive, collegial, and collaborative work environment • Discretionary bonus based on company and individual performance