Vendor Operations Analyst

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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North American Partners in Anesthesia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

📦 Logistics

🏥 Healthcare

Insurance • Logistics • Healthcare

North American Partners in Anesthesia (NAPA) is a clinician-led organization that is redefining healthcare through exceptional anesthesia and perioperative management services. Founded in 1986, NAPA has grown to serve over 3 million patients annually in more than 500 healthcare facilities across the United States. The organization emphasizes high-quality care through innovative leadership development and customer service training, focusing on optimizing results for patients, surgeons, and healthcare administrators. NAPA stands out in the industry with its evidence-based practices, enhancing operational efficiency, safety, and patient satisfaction.

📋 Description

• Data Management: Monitor daily, weekly, and monthly file transmissions to and from vendors (e.g., bad debt, skip tracing). • Performance: Monitor vendor performance metrics (KPIs/SLAs) and support regular reviews with internal stakeholders. Document operational processes and assist in the development of standard operating procedures (SOPs). Track and log patient-related vendor escalations (e.g., disputes, billing errors, patient complaints). • Process Improvement: Develop and implement strategies to streamline file transfer and file reconciliation for each vendor. Support the implementation of new vendors or transition processes. Provides insights to support leadership in decision-making. • Stakeholder Communication: Maintain a communication log to track vendor interactions, follow-ups, and issue resolution. Schedule and participate in regular check-ins or business reviews with key vendors and internal stakeholders. • Reporting and Analytics: Perform detailed reconciliation of vendor inventory files against AthenaIDX or other RCM systems to ensure accuracy and completeness. Investigates all discrepancies of placement (including payments and adjustments) and drive resolution in coordination with internal teams and vendors. • Problem Resolution: Address and resolve issues related to file and invoice reconciliation to/from vendors. Support change management initiatives by effectively communicating vendor-related changes (e.g., process updates, system changes, new requirements). Support audits, compliance reviews, and vendor performance evaluations as needed. • Vendor Relationship Management: Serve as the primary point of contact for assigned vendors, maintaining strong, collaborative working relationships.

🎯 Requirements

• Minimum of 3 years of experience in healthcare operations, revenue cycle management, vendor management, or a similar administrative role. • Ability to research and resolve discrepancies or data mismatches with vendors or internal departments. • Detail-oriented with a strong ability to track issues, escalate appropriately, and follow through to resolution. • Strong verbal and written communication skills to liaise with vendors, internal teams, and patients as needed. • Professional demeanor and customer service orientation, especially when handling escalations or complaints. • Proficiency in Microsoft Office: Particularly Excel (with focus on Pivot Table and VLOOKUP functions) • Comfortable working with large data sets, file reconciliations, and understanding file formats (e.g., CSV, XLSX, flat files). • Ability to work independently and collaboratively in a fast-paced environment • Ability to prioritize and manage multiple ongoing requests, reconciliations, and projects with minimal supervision.

🏖️ Benefits

• Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities