Mobile Phlebotomy Associate

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Assist internal and external medical professionals, patients, and sales customers across a wide range of interactions • Obtain missing information needed to process submitted test samples, including requested tests • Communicate test status according to protocol • Schedule mobile phlebotomy requests • Place and track kit and supply orders • Respond to customer inquiries and complaints regarding missing or delayed appointments • Obtain and evaluate relevant information to handle inquiries and complaints • Perform customer verifications • Direct or escalate requests and unresolvable issues • Manage customer accounts and document interactions, communications, actions taken, and follow-ups • Maintain familiarity with Natera genetic tests and required samples • Assist with mentoring and training new employees • Handle and protect patient PHI in paper and electronic form • Perform other duties as assigned

🎯 Requirements

• High School degree or equivalent required • At least 2 years prior customer service experience • Knowledge of customer service principles and practices • Ability to analyze, escalate, or resolve customer questions within established protocols • Experience with phone and written customer support • Knowledge of administrative procedures and protocols • Intermediate proficiency with Microsoft Office and Google Suite apps (Drive, Gmail, Google Docs, Google Sheets) • Ability to maintain professionalism when communicating with customers • Ability to use a computer keyboard, communicate over the telephone, and read printed material • Must maintain current status on Natera training requirements • Must comply with HIPAA policies and procedures when handling and protecting patient privacy • Multi-lingual skills are a strong plus • Two- or four-year undergraduate degree or certification preferred

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and dependents • Free testing for employees and immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401(k) benefits • Commuter benefits • Employee referral program