Training, Document Control Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Lead the training and development efforts across Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams. • Take ownership of training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and execute them effectively. • Align all training initiatives with the company’s long-term business objectives and operational goals. • Utilize artificial intelligence tools to optimize the creation of training materials and enhance modern e-learning experiences. • Collaborate with supervisors to assess current and future training requirements through job analysis and performance appraisals. • Develop individualized and team-wide training and development plans. • Review, select, and maintain training resources to ensure they are current, accurate, and effective. • Conduct effective induction and orientation sessions. • Provide structured opportunities for ongoing employee development and upskilling.

🎯 Requirements

• 5+ years of experience leading training programs, ideally for inside sales or revenue-generating teams. • Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN). • Bachelor’s degree in Education, Human Resources, Business, or a related field. • Preferred certifications in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA). • Background in medical billing, healthcare document control, or patient experience. • Bilingual (English and Spanish) is strongly preferred. • Highly tech-savvy with proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360). • Excellent communication, writing, and leadership skills.

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program.