Training Specialist, PX & Patient Coordinators

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, call handling, and compliance expectations. • Lead remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referral. • Adapt facilitation style to learner needs, pacing, and group dynamics while maintaining consistency in content delivery. • Partner with Quality and Operations to stay current on process changes, product updates, and compliance requirements. • Provide individualized coaching to new hires and tenured agents to reinforce training concepts, address skill gaps, and support performance improvement. • Partner with QA and team leads to deliver targeted coaching following audit findings or remediation referrals. • Use a consultative, strengths-based coaching approach that builds agent confidence while driving measurable behavior change. • Document coaching interactions and track progress over time to inform remediation plans and escalation decisions. • Build and maintain eLearning modules, knowledge checks, and job aids for deployment in the LMS. • Convert existing training materials (SOPs, process guides, QA rubrics) into structured, self-paced learning experiences. • Ensure all LMS content is version-controlled and aligned with current documentation. • Leverage AI tools to accelerate content development, enhance module interactivity, and improve learning design efficiency. • Track and maintain training data points including new hire completion rates, assessment scores, remediation participation, and time-to-proficiency metrics. • Prepare regular status updates and training reports for the Training Manager and key stakeholders, summarizing cohort progress, open items, and trend flags. • Monitor LMS data to identify patterns in learner performance and surface insights that inform curriculum adjustments or remediation needs. • Maintain accurate training records in accordance with quality and compliance standards. • Maintain training curricula for both new hire tracks and remediation pathways. • Collaborate with Document Control to ensure training content reflects current approved procedures. • Participate in SOP/process guide reviews to assess training impact of document changes.

🎯 Requirements

• 2+ years of experience in a training, learning & development, or instructional design role, preferably in a healthcare, contact center, or patient services environment. • Experience training revenue-generating teams — inside sales, patient coordinators, or similar roles where agent performance directly impacts conversion, revenue, or patient acquisition. • Demonstrated coaching experience — ability to deliver effective 1:1 and small group coaching that drives observable behavior change and performance improvement. • Demonstrated experience facilitating live trainings (both in-person and virtual) for adult learners. • Hands-on experience building content in an LMS (e.g., Workday or similar). • Experience tracking training metrics and preparing status updates or reports for leadership. • Demonstrated tech savviness with the ability to quickly learn and navigate new platforms, tools, and systems. • Hands-on experience using AI tools (e.g., Claude, Gemini, or AI-powered features within authoring or LMS platforms) to support content creation, efficiency, or workflow automation. • Strong written and verbal communication skills. • Ability to manage multiple concurrent training initiatives and deadlines.

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Employee referral program.