Head of Digital Custody Operations

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🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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National Trust

WebsiteLinkedInAll Job Openings

10,000+ employees

🤲 Charity

🏨 Hospitality

🛒 Retail

Charity • Hospitality • Retail

National Trust is Europe’s largest conservation organisation and a registered charity that protects and opens historic houses, gardens, parks, countryside and cultural heritage across England, Wales and Northern Ireland. It operates a wide range of visitor services — including food & beverage, retail, holidays, visitor experience and educational programming — and runs estate management, conservation, fundraising, volunteer and apprenticeship programmes to care for places and engage millions of visitors each year.

📋 Description

• Define and execute the operational strategy for digital asset custody services • Collaborate with product, compliance technology, and client teams to align custody operations with broader institutional banking goals • Manage day-to-day operations of digital custody, including wallet management, transaction processing, reconciliation, and reporting • Utilize dashboards and manage staff to monitor team performance, client activity, and progress on bank initiatives • Partner with Sales team to resolve client inquiries • Develop key metrics to measure progress and efficiency the custody team performance • Oversee all training and communications to team members

🎯 Requirements

• 8–12+ years of progressive experience in custody, digital assets, financial services, asset servicing, or capital markets, with at least 3–5 years in a senior leadership or director-level role • Deep understanding of digital asset custody models, including hot/warm/cold storage, MPC, key management, wallet infrastructure, and transaction controls • Demonstrated experience operating within regulated environments, including familiarity with SEC, FINRA, CFTC, OCC, or equivalent global regulatory frameworks • Strong knowledge of institutional custody requirements, including asset segregation, reconciliation, settlement, and client reporting • Proven ability to design and oversee operational controls, risk frameworks, and incident response processes for digital assets • Experience partnering closely with Compliance, Legal, Risk, Security, and Technology teams • Familiarity with SOC 1 / SOC 2, ISO 27001, cybersecurity standards, and third-party risk management • Track record of leading or scaling custody platforms, post-trade operations, or secure financial infrastructure • Excellent communication skills with the ability to engage effectively with regulators, auditors, institutional clients, and executive leadership • Preferred, not required Bachelor’s degree in Finance, Business, Computer Science, Engineering, or a related field (advanced degree a plus)

🏖️ Benefits

• Medical, Dental, and Vision insurance • 401(k) • Life and disability insurance