Senior Designer/Researcher – Interactive Voice Response (IVR)

🔥 1 minute ago

🏈 Alabama, Arizona, +28 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $126k - $143.1k / year

⏰ Full Time

🟠 Senior

✍️ Designer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Nava

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nava is a public-benefit technology company that designs, builds, and operates modern digital services and open-source software for federal, state, and local government agencies. Nava focuses on improving public benefit delivery—such as unemployment insurance, SNAP, Medicaid, grants, and veteran services—by creating human-centered, resilient systems that scale to millions of users and reduce manual work for government staff. The company also develops tools and pilots AI-enabled solutions to streamline verification and program administration while partnering with agencies to modernize legacy infrastructure and improve outcomes for beneficiaries.

📋 Description

• Lead discovery and redesign of individual-income-tax IVR journeys, beginning with refund-status and other high-volume intents • Prioritize, plan, and deliver roadmap-level design and research initiatives • Apply human-centered design focused on user needs • Run quantitative and qualitative user research initiatives and share findings with internal and external collaborators • Collaborate with cross-functional teams to deliver discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems • Collaborate with multidisciplinary Nava product teams and government staff to turn complex requirements into simple and accessible digital experiences • Work with government contractors and civil servants across complex stakeholder ecosystems

🎯 Requirements

• Experience with complex call-flow and operational journey mapping • Facilitation with program and call-center staff • Ability to translate research into implementable IVR requirements and measurable outcomes • At least five years of experience working as a designer in product teams within a professional working environment • Experience mapping and driving systemic improvements within complex service environments • Experience designing, testing, and implementing digital services • Experience designing with web and responsive user interface best practices • Human-centered design mindset • Systems thinking and user advocacy • Resourceful, reliable, organized, and detail-oriented • Ability to think strategically about trade-offs and short-term versus long-term benefits • Ability to build collaborative relationships with internal teams and external partners • Adaptive, empathetic, and positive mindset • Excellent communication skills • Legal authorization to work in the United States • Ability to meet requirements for applicable government contracts • Work authorization that does not require visa sponsorship now or in the future • May be subject to a government background check or security clearance

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Disability, life, and accidental death insurance at no cost • Vacation, holidays, and floating holidays • 12 paid federal holidays annually • Performance-based annual bonus for eligible employees • Paid parental leave plus weekly meals delivered to your home • Wellness platform with physical, mental, and emotional health resources • Virtual doctor visits with no copay, depending on available providers • Extended unpaid sabbatical leave after continuous service • 401(k) with 4% salary match • Remote-first flexible work environment • Company laptop and home office setup assistance • Monthly reimbursement for eligible home office utility expenses • Internal training programs and professional development resources • LinkedIn Learning access and annual allowance for courses, tuition, and certifications • Referral bonus • Pre-tax commuter benefits • Collaborative and remote-friendly team environment