Event Travel Manager

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings. • Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed. • Work closely with client contacts to understand and meet program objectives/outcomes. • Identifies clients' measures of critical success factors for project • Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.) • Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller. • Responsible for coordination of program planning from post-sale stage to final billing • Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs • Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers • Training in Navan/R&M Systems • Support Team Lead

🎯 Requirements

• One to three years of Group Travel planning experience preferred • Professional oral and written communication skills required • Navan TravelXen knowledge is preferred with strong understanding of travel bookings. • Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology • Client facing video calls for setup and project management required. • Knowledge of internal communication tools – Slack • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. • An empathetic disposition with the ability to always maintain a professional attitude • Experience and ability to adapt and thrive in a hyper-growth environment • 4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well. • An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries. • Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships • Proven record with strong customer service skills and strong CSAT positive outcome. • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends) • An interest in travel with a basic understanding of world geography