Collector I – Post Default

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Navient

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2014

💸 Finance

📚 Education

💳 Fintech

Finance • Education • Fintech

Navient is a company providing technology-enabled education finance and business processing solutions. They offer services such as student loan servicing and refinancing, education financing, scholarships, and various financial solutions aimed at simplifying financial lives and helping individuals save time and money. Navient's portfolio includes business processing solutions like customer care, transportation asset recovery, and payment processing. The company's efforts are focused on solving financial challenges with a commitment to social responsibility and a performance-driven culture.

📋 Description

• Communicate with account holders regarding the repayment of their defaulted student loan. • Profile borrowers and obtain financial information. • Update demographic and financial information on each call. • Negotiate payment arrangements. • Refer accounts for legal if applicable. • Perform Skip Tracing. • Use skip-tracing tools. • Effectively communicate with third parties. • Ensure all accounts are worked within client standards and Federal Regulations. • Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications. • Maintain continuing education, training in industry career development. • Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. • Attend training sessions. • Integrate information obtained through training sessions and policy changes immediately into daily routine.

🎯 Requirements

• High School Diploma/ GED/ equivalent. • Progressive work experience. • 3rd party collection environment​ preferred. • PC experience in a windows environment. • Basic keyboarding skills. • Previous sales or customer service experience preferred. • ACA certification preferred. • Knowledge of the Fair Debt Collection Practices Act (FDCPA) preferred.

🏖️ Benefits

• Paid time off that begins accruing on Day 1, plus My Day and paid company holidays. • Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support. • A 401(k) plan with employer match to support long‑term financial security. • Company‑paid basic life insurance and short‑ and long‑term disability coverage. • Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support. • Family planning resources. • Pet insurance. • Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.