Customer Experience Strategist

Job not on LinkedIn

🔥 0 minutes ago

🐻 Alaska, Hawaii, +11 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $90.6k - $111.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Research, identify, and assist in prioritizing and emerging experience trends. • Collaborate with business leaders on pre-project creation of vision or value statements. • Assist in creating future vision and gaining investment in short term successes. • Assist in the creation of long-term product strategies and roadmaps owned by other business and support units. • Utilize empirically proven ideation techniques to generate design ideas. • Document and produce experience artifacts including but not limited to customer journey maps. • Research and document customer interactions and implement improvements. • Research competitors / partners / companies and document findings. • Understand and apply design thinking to the overall customer experience. • Demonstrate expertise in agile EBM methodology including goal setting and measures. • Represent and champion the voice of the customer (VoC) for a portfolio of products. • Conduct experience tests to determine meaningful implementation of new features. • Facilitate and lead events to spread innovation and design thinking across the company. • Research, customize, and add standardized events to the team ideation offerings. • Engage stakeholders at regular intervals to ensure work remains aligned with business needs.

🎯 Requirements

• Bachelor’s degree in a business or technology related area of study or equivalent work experience required. • Certification recognized by a customer/user experience leader (CXPA, Forrester, Medallia, Neilsen Norman Group, HFI, IAOIP) preferred. • 5-8 years of professional experience with customer experience related work required. • Demonstrated experience researching trends and experiences required. • Experience interviewing stakeholders and documenting results required. • Knowledge of driving product ideas from concept to prototype required. • Experience leading VoC efforts at an enterprise level required. • Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices preferred. • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!