Workforce Management Specialist

🔥 0 minutes ago

🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $24 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Support workforce management setup, scheduling, analysis, and forecasting to ensure internal and external service-level commitments are achieved • Perform basic troubleshooting with workforce management systems, including input and output systems, and escalate as necessary • Review available data or request new reports to make staffing recommendations • Run and request enhancements to analytic reports to identify performance-improvement opportunities, recommend efficiencies, and project staffing for future volume • Run and review volume forecasts, shrinkage analysis reports, headcount requirements, new-hire or modified-shift requirements, and average-handle-time analysis • Conduct and document routine data validation of WFM systems and reports • Measure short- and long-term forecast accuracy and meet established forecast accuracy goals • Schedule activities around forecasted contact patterns and keep activities current in the WFM system • Notify affected parties when offline activities need to be rescheduled • Adjust call routing as directed when unusual call patterns exist; manage multiple queues and skill groups • Identify departmental reporting needs, submit enhancement requests, and see them through production • Shadow staff to identify opportunities to reduce handle time or improve first-call resolution • Document and assemble requirements for reports, charts, scorecards, dashboards, and forecasts • Develop training materials and document policies and procedures • Perform other duties as assigned

🎯 Requirements

• A minimum of a high school diploma or equivalent required • Associate degree in the field of mathematics, statistics, or related field preferred • A minimum of four years’ experience required working in a contact center environment • A minimum of one year workforce management experience forecasting, scheduling, and utilizing WFM tools • Experience writing reporting requirements, testing, and implementing these reports desired • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!