Director, AI Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105.9k - $248.3k / year

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Define and lead the AI alignment, roadmap, and execution portfolio for the Operations & Service Delivery organization • Partner across business and technology teams to identify high-value AI opportunities • Deliver AI-enabled workflow transformation and drive operational efficiency, scalability, and business performance • Lead AI portfolio strategy, governance, prioritization, roadmap development, implementation planning, and outcome measurement • Evaluate and prioritize AI opportunities based on business value, operational impact, scalability, feasibility, and ROI • Drive operational excellence through workflow transformation, process optimization, automation, and continuous improvement • Establish performance metrics, dashboards, and reporting for workflow health, operational performance, adoption, and business outcomes • Partner with Operations, Product, Engineering, Data, Analytics, and AI Strategy teams to deliver scalable AI-enabled solutions • Lead cross-functional governance, operating rhythms, and delivery reviews • Develop responsible AI frameworks, standards, best practices, and governance processes • Drive organizational AI fluency through enablement programs, knowledge sharing, and capability building • Lead and develop a high-performing team responsible for AI program execution, operational enablement, and business transformation • Advise senior leaders on AI enablement, operational transformation, organizational effectiveness, and change management • Exercise independent judgment and discretion in significant matters • Maintain regular, consistent, and punctual attendance; work nights, weekends, and variable schedules as necessary • Perform other duties and responsibilities as assigned

🎯 Requirements

• Bachelor's Degree and 10+ years of progressive experience in operations, process improvement, operational transformation, business strategy, product operations, automation, or technology-enabled business transformation • Experience leading strategic portfolios, roadmaps, and large-scale operational transformation initiatives in complex, matrixed organizations • Ability to influence executive leaders and drive alignment in a large, matrixed organization • Ability to balance innovation, operational rigor, risk, scalability, and business outcomes • Familiarity with AI, data, and analytics-driven initiatives • Experience establishing performance metrics, dashboards, governance, and measurement practices • People leadership experience, including developing high-performing teams, coaching leaders and contributors, building capability, and fostering innovation, accountability, inclusion, and continuous learning • Ability to work nights and weekends on variable schedules as necessary • Comcast states the bachelor's degree is preferred, but may consider coursework and experience or extensive related professional experience

🏖️ Benefits

• Base pay within the posted range • Bonus eligibility for most non-sales positions • Best-in-class benefits for eligible employees • Personalized support options, expert guidance, and always-on tools to support employees physically, financially, and emotionally