Senior Business Systems Analyst

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $105k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Own and analyze tickets from a queue, follow up on requests, and meet established SLAs • Collaborate with team counterparts to solve issues independently or as part of a team • Provide stakeholder updates throughout issue resolution • Assess business impact and escalate critical issues when necessary • Document and follow standard operating procedures for production troubleshooting and incident management • Leverage AI tools for issue resolution and documentation • Understand system design, guide others on complex business logic, and troubleshoot calculation, integration, and backend data issues • Identify and manage defects with vendors and engineering teams to resolve and implement solutions • Collaborate across teams to understand system functionality and architecture, solve issues, and document solutions in a knowledge base • Analyze process and system issues and recommend improvements, including automation opportunities • Determine alerts, monitors, and logging needed to identify, troubleshoot, and prevent issues • Work occasional evenings during special events • Participate in rotating weekend on-call shifts for urgent issues and backup coverage

🎯 Requirements

• Minimum 5 years of experience working in an ad sales system • Experience troubleshooting software, system integrations, and other technology issues • Experience with SQL • Experience with customer interactions and maintaining positive relationships • Willingness to have a flexible work schedule for operational and special event coverage needs • Preferred: Bachelor’s degree in Computer Science, Engineering, IT, IS, or similar technical discipline • Self-motivated and accountable, with a high level of commitment to responsibility • Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups • Experience providing automated solutions (scripting, testing, RPA, etc.) • Experience working with modern technology solutions (APIs, data streams, microservices) • External candidates may be required to attend an in-person interview at an NBCUniversal location

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) • Paid leave • Tuition reimbursement • Discounts and other perks • Reasonable accommodation support for qualified individuals with disabilities