Support Center Technician 3, Fulfillment

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Colorado, +11 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $15 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Interact with technicians via phone and messaging, providing information and resolving queries with minimal escalations • Manage customer equipment needs, perform remote reboots, and update work orders and task codes in the billing system • Troubleshoot and provision residential and commercial products • Complete third-party verification and port customers to phone products using telephony porting protocols and requirements • Engage in activities that enhance day-of-job efficiency for field and technical support center operations • Document call and task details accurately using designated tools for reasons and resolutions • Provide constructive feedback to field technicians and leadership to encourage self-service practices • Achieve or surpass established goals and performance metrics • Complete required training within specified timeframes • Maintain regular, consistent, and punctual attendance • Work nights, weekends, variable schedules, and overtime as necessary • Perform other duties and responsibilities as assigned

🎯 Requirements

• High School Diploma / GED • 5–7 years of relevant work experience • In-depth knowledge of company products and support tools • Advanced technical knowledge for troubleshooting and provisioning residential and commercial products • Knowledge of telephony porting protocols and requirements • Experience with billing systems • Collaboration skills • Communication skills • Phone support skills • Troubleshooting skills • Regular, consistent, and punctual attendance • Ability to work nights, weekends, variable schedules, and overtime as necessary • Ability to complete required training within specified timeframes

🏖️ Benefits

• Base pay within the posted range • Bonus eligibility for most non-sales positions • Best-in-class benefits for eligible employees • Personalized support options, expert guidance, and always-on tools to support employees physically, financially, and emotionally • Access to a variety of teams, locations, and resources • Equal opportunity workplace