Member Success Manager

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🐎 Kentucky, North Carolina, +2 more states – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🍑 Georgia – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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National Content & Technology Cooperative

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤝 Non-profit

🔧 Hardware

Telecommunications • Non-profit • Hardware

National Content & Technology Cooperative is a Kansas not-for-profit corporation that operates as a programming and hardware purchasing organization for its member companies who own and operate cable systems throughout the United States and its territories. NCTC is dedicated to bringing its members together to create incredible value in the telecommunications industry.

📋 Description

• Build and maintain meaningful relationships with members, Partner Suppliers, and prospective members • Assist internal teams in identifying member engagement opportunities and connecting with non-member prospects • Lead presentations, proposals, and strategy sessions with existing and prospective members • Identify member needs to strengthen engagement and create outstanding member experiences • Travel regularly within the assigned Southeast region to understand member needs and gather insights • Develop non-member prospects through referrals and proactive outreach • Introduce NCTC capabilities and resources and provide tailored recommendations • Track adoption metrics for recommended solutions • Develop and share best practices with members • Monitor broadband and telecom trends to identify growth opportunities • Contribute to pipeline development and strategic initiatives • Represent NCTC at conferences and industry events • Maintain accurate member and supplier interaction records in NCTC's CRM

🎯 Requirements

• Bachelor's degree, or equivalent relevant experience • 3+ years of experience in broadband, telecom, municipal broadband, electric cooperatives, cable, technology sales, business development, or related member-driven organizations • Strong relationship-building skills with both technical and business stakeholders • Excellent communication, listening, and presentation skills • Ability to translate members needs into insights and action • Understanding of broadband technologies and terminology (e.g. FTTx, DOCSIS, fixed wireless, IP systems, CPE, OSP, etc.) • Comfort with regional travel and working independently in a remote environment • Strong organizational skills with consistent follow-through • Highly motivated, energetic self-starter, passionate and knowledgeable about the telecommunication industry • Proficient with Microsoft Office Suite or related software • SUGAR CRM experience is a plus • Must reside in the Southeast U.S., preferably near the Charlotte, Raleigh, Nashville, Knoxville, Louisville or Atlanta metropolitan areas • Regular sustained concentration, extensive computer use, repetitive keyboarding, and regular phone communication required

🏖️ Benefits

• Choice of subsidized healthcare plans for individuals and families • Health Savings Accounts with significant employer contributions • 401K Plan with up to a 10% match • Vision and dental insurance • Short Term and Long-Term Disability Insurance • Life insurance • Paid Time Off • Travel budget provided • Approved business travel expenses reimbursed

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