Customer Engagement Representative

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neighborhoods.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

👥 B2C

💰 Private Equity Round on 2019-07

Real Estate • B2C

Neighborhoods. com is a real estate company that helps users find their next home with a unique focus on the neighborhood. The platform enables users to explore and compare different neighborhoods, gain local insight, and discover a place they will love to call home. It provides access to information aggregated from third-party sources while disclaiming any affiliation with builders, developers, or community associations. Neighborhoods. com operates with brokerages like Neighborhoods Home Source, Inc. and partners with agents across various U. S. states. The company emphasizes the significance of the neighborhood in the home-buying process.

📋 Description

• Provide warm, responsive support across email, chat, and phone • Build rapport with customers to understand their needs and guide them through the next step in their journey • Use scripts and tools to create a consistent, top-tier customer experience • Assign leads to the right partner agents or teams • Troubleshoot questions or concerns with clarity and care • Flag issues to the Customer Engagement Operations Team as needed • Jump in on additional tasks to help keep things running smoothly

🎯 Requirements

• Must be authorized to work as a 1099 contractor in the U.S. • Ability to communicate clearly in spoken and written English • Ability to learn and adapt quickly • 2+ years of customer support experience (email, phone, and/or chat) • High School diploma or equivalent • Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended) • Ability to maintain a stable connection for calls and meetings • Access to a backup internet option (e.g., hotspot) • A computer or laptop capable of running required systems (16 GB RAM recommended) • A quality headset for voice calls • Webcam for meetings/trainings • Experience using help desk software and remote support platforms • Google Workspace familiarity • Experience with high-volume call environments • Basic real estate knowledge • B2B customer support • Bilingual (Spanish preferred) • Outbound call experience • Sales experience

🏖️ Benefits

• Possibility of contract extension • Remote work from home