Client Support Specialist

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neighborly Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏛️ Government

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Neighborly Software on 2024-10

Government • SaaS • B2B

Neighborly Software is a GovTech company providing an all-in-one SaaS platform to manage government-funded programs—covering grants, loans, construction, asset reports, analytics, and program administration. The platform connects administrators, participants, contractors, and homeowners to streamline enrollment, administration, and reporting for local, state, and nonprofit organizations, with specific products for Housing & Community Development, Housing Choice Vouchers (HCV), Disaster Recovery & Mitigation, and Home Energy Rebates. Neighborly emphasizes integration with government systems (e. g. , IDIS) and targets public-sector clients to simplify program delivery and reporting.

📋 Description

• Serve as the first point of contact for clients needing support via phone, video, and email • Manage updates to client systems with precision and care • Partner with Client Success Managers to build and configure new client applications • Review peer configurations for accuracy, impact, and consistency • Solve problems creatively and professionally while following best practices and maintaining SLAs • Collaborate with the Client Support team • Help communities manage government programs such as HUD, Disaster Recovery, Solar, and Treasury programs

🎯 Requirements

• Tech-savvy with client service experience • SaaS experience is a plus • Exceptional customer service mindset • Detail-oriented and able to work independently under pressure • Quick learner who thrives in a startup environment • Passionate about helping underserved communities • Adaptable and proactive in a fast-paced environment • Team player who enjoys cross-functional collaboration

🏖️ Benefits

• Medical, Dental, Vision plan options • Company-Paid Short-Term Disability and Life Insurance • 401K Contributions with generous employer match and immediate vesting • 5 weeks of PTO • 9 paid holidays • 3 days of volunteer time off each year • Career growth opportunities into Client Success roles