National Account Representative

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Neighborly®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

👥 B2C

🏠 Real Estate

☁️ SaaS

B2C • Real Estate • SaaS

Neighborly® is the world’s largest home services company, delivering premium service experiences across homes and businesses, primarily through franchising. Their wide range of brands repair, maintain, and enhance properties to make life easier and more enjoyable for homeowners. Neighborly's consistency and quality work define their leadership in the home services space as they strive to become a beloved household name. The company emphasizes their Code of Values, focusing on Respect, Integrity, Customer Focus, and Having Fun, which sets the cultural tone for their business operations.

📋 Description

• Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements. • Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments. • Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time. • Monitor open orders and proactively follow up to prevent delays or missed appointments. • Maintain accurate and detailed notes within internal systems and Amazon platforms. • Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary. • Ensure all communications and scheduling activities comply with Amazon SOPs and company policies. • Review multiple systems daily to verify appointment statuses and update records accordingly. • Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs. • Support additional National Account scheduling needs as assigned. • Perform other duties as required.

🎯 Requirements

• Experience working with service scheduling platforms and CRM systems. • Experience supporting national accounts or large customer programs. • Strong problem-solving and conflict-resolution skills. • An associate's degree is preferred. • Exceptional organization skills • Thorough and accurate in all dealings • Works well under pressure • Time Management skills • Deadline driven • Self-motivated with strong multitasking proficiency • Effective written and oral communication skills • Strong problem-solving skills and the ability to adapt/learn on the fly • Powerful interpersonal and prioritization skills

🏖️ Benefits

• Check out our benefits offerings here: Neighborly Benefits • Equity and bonus opportunities