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Clinical Practice Lead

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

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Logo of Neko Health

Neko Health

501 - 1000 employees

Founded 2018

🏥 Healthcare

👥 B2C

🧘 Wellness

💰 $260M Series B - Neko Health on 2025-01

Healthcare • B2C • Wellness

Neko Health is a consumer-focused preventive health company that operates physical health centres offering rapid, comprehensive body scans and doctor-led reviews. Customers receive instant, detailed results—covering body measurements, vascular health, heart rhythm, diabetes risk factors, and skin mapping—for an annual check aimed at early detection and long-term tracking. Neko Health combines in-clinic diagnostics with data collection for benchmarking and research, and currently has locations in the UK and Sweden with plans to expand to New York City.

📋 Description

• Own practice management for Neko Health's United States professional corporation • Run provider credentialing intake, document collection, and primary source verification • Verify state medical/nursing licenses, board certification, education and training, work history, and DEA registration where required • Operate the clear-to-practice gate and prevent providers from seeing members until credential files are complete and verified • Maintain permitted scope by state and escalate out-of-scope practice requests • Own expirables calendars, automated alerts, renewal follow-up, re-verification, and removal of clearance when credentials lapse • Select, implement, and administer tooling for credentialing records, expiry tracking, onboarding workflows, and SOP version control • Replace manual tracking with automated alerts, scheduled reporting, and system-driven handoffs • Define credentialing and onboarding data structures and integrate practice operations data with IT, product, and engineering systems • Own, create, index, version, review, update, and retire SOPs for US practice operations • Turn provider onboarding plans into tracked sequences covering credentialing, system access, training, and clearance to start • Own onboarding timelines from offer to start date and coordinate with Talent Acquisition, People Team, and clinical operations • Confirm US practice operations meet Head of Compliance standards, run periodic checks, report gaps, and support audits • Maintain audit-ready credentialing records and report credentialing status, expiries, and blocked providers to Medical Quality • Prepare the function for potential payer credentialing and provider enrollment

🎯 Requirements

• Experience streamlining clinical or healthcare operations in a tech-enabled environment, including rebuilding manual, spreadsheet-run processes as system-driven workflows • Experience working in a clinical operations capacity, building systems for credentialing, compliance, and clinical operations processes • Ability to configure and administer operational tooling, work with data and reporting, and use everyday automation • Direct, hands-on experience with state medical board licensure and clinician credentialing processes, including primary source verification • Experience maintaining a credentialing database or record system to an audit-ready standard • Experience developing, organizing, and maintaining SOPs in a clinical or regulated operations setting • Working knowledge of compliance standards in a healthcare or clinical operations setting, with experience checking operations against them • Precise and persistent administratively • Preferred: experience in digital health, telehealth, or another tech-enabled care setting • Preferred: hands-on experience with credentialing or provider data platforms and workflow/tracking tools • Preferred: experience working with product or engineering teams to specify operational tooling • Preferred: direct experience with provider credentialing in a United States clinical setting, including multi-state credentialing • Preferred: experience credentialing in a newly opened market or start-up clinical service • Preferred: experience building an SOP program from scratch in a growing or newly opened operation

🏖️ Benefits

• Paid Time Off & Holidays • Medical, Dental, Vision, and Life Insurance • 401(k) Retirement Plan • Commuter Benefits • Wellness Rewards Program • Complimentary full Neko scan for you and eligible family members

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