Billing Operations Supervisor

🔥 16 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

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Net at Work

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Net at Work is a technology solutions provider that helps small and medium-sized businesses enhance their operations through transformative use of technology. They offer a wide range of services including ERP implementation, CRM solutions, IT managed services, cloud hosting, and strategic advisory services. Net at Work focuses on unlocking the power of next-generation technology to improve business efficiency, employee experience, and customer engagement. By aligning technology with business needs, they assist companies in various industries including Chemicals, Construction, Healthcare, and more, to optimize their performance and unleash their potential.

📋 Description

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing • Actively participate in billing activities, including invoice review, adjustments, and issue resolution • Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation • Review invoices, credits, and adjustments for accuracy and alignment with contracts • Lead and support a small team of billing specialists, including workload management and coaching • Help ensure team adherence to billing timelines and internal SLAs • Serve as a point of escalation for billing questions and issues • Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity • Monitor time entry and approval status, following up as needed to support timely billing • Provide visibility into unbilled activity and open items impacting billing • Assist with monthly reviews of billed and unbilled activity • Support investigation of variances between billing data and financial reporting • Partner with Finance to provide detail and context on billing-related items as needed • Identify opportunities to improve billing processes and reduce manual effort • Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities • Help ensure consistency and accuracy in billing workflows and documentation

🎯 Requirements

• 5+ years of billing experience, preferably in a professional services environment • Prior experience leading or mentoring team members • Strong understanding of services billing models (time & materials, fixed fee, recurring billing) • Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred • Strong attention to detail and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment.

🏖️ Benefits

• Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. • 8 Paid Holidays per year, including 1 floating holiday.