Senior Customer Success Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetBox Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

NetBox Labs is the commercial steward of open source NetBox, a leading platform for operating, automating, and securing networks and infrastructure. It offers products like NetBox Cloud and NetBox Enterprise, designed to serve as a network source of truth, facilitating network automation, configuration management, and data integration for organizations. With a focus on user community and open-source development, NetBox Labs aims to simplify network management and drive efficiency in network operations.

📋 Description

• Own NRR and CLV for a portfolio of mid-market and enterprise customers • Develop and execute customer success plans aligned to customer goals and outcomes • Drive onboarding, adoption, and ongoing value realization across the customer lifecycle • Build executive-level relationships and engage regularly with senior customer stakeholders • Partner with renewals teams and sales to drive renewal and expansion conversations • Identify and mitigate churn risk through proactive engagement and clear action plans • Use customer data and health signals to prioritize efforts and guide decision-making • Advocate for customer needs internally, influencing Product and Engineering priorities • Coordinate across Onboarding, Support, and Sales to deliver a cohesive customer experience • Contribute to Customer Success playbooks, metrics, and operating models • Mentor and support more junior Customer Success Managers as needed

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a related role • Proven track record of driving retention, expansion, and long-term customer value in a SaaS or subscription business • Experience managing complex, technical customers and enterprise stakeholders • Strong ability to translate technical capabilities into business value • Comfort owning commercial outcomes, including renewals and expansions • Strategic mindset with the ability to execute tactically • Strong communication, negotiation, and stakeholder management skills • Experience working cross-functionally in a growing organization • Background in infrastructure, networking, DevOps, or automation (nice to have) • Experience in a high-growth or scaling SaaS company (nice to have) • Experience with open-source software or developer-focused platforms (nice to have) • Prior experience mentoring or leading other CSMs (nice to have)

🏖️ Benefits

• Equity • Bonus • Remote work arrangement