Client Success Manager

🕒 July 9

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

💰 Private equity on 2022-11

Cybersecurity • B2B • Consulting

NetCov is a 30-year managed IT and technology services firm that delivers managed IT, cloud, cybersecurity, compliance, and AI-driven advisory services to business and mission-focused organizations. The company emphasizes people-first managed services, proactive cybersecurity (including CMMC/NIST alignment for Department of Defense contractors), cloud migrations and optimization, compliance management, and strategic IT advisory and AI integration. NetCov supports industry verticals such as AEC (architecture, engineering & construction), credit unions, finance/PE-backed companies, nonprofits/NGOs, and DoD contractors; it cites partnerships with AWS and Microsoft, has 350+ team members, and supports 50,000+ users.

📋 Description

• As a Client Success Manager (CSM) you will play a pivotal role in ensuring our clients' success by understanding their unique needs, aligning our services with their strategic business objectives, and continuously optimizing their technology and service experiences. • Build and maintain strong, long-term relationships with clients, serving as their primary point of contact for all service-related matters. • Continuously monitor and assess the health of client accounts, proactively identifying opportunities for improvement and growth. • Establish and maintain quality assurance processes to ensure the consistent delivery of high-quality services. • Work closely with technical teams to ensure that services are meeting or exceeding client expectations, and that service-level agreements (SLAs) are consistently met. • Identify opportunities for upselling and cross-selling additional services to existing clients, while also managing contract renewals. • Gather and analyze client feedback to drive continuous improvement in service quality. • Develop and maintain operational performance metrics and reports.

🎯 Requirements

• Proven experience in customer success, account management, or similar role. • Preferably in the IT industry. • Strong technical acumen and the ability to understand complete IT solutions. • Exceptional communication and interpersonal skills. • Excellent problem-solving and analytical abilities. • A proactive and client-centric mindset. • Strong project management skills. • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.