Senior Systems Engineer, ProAV

🕒 May 14

🇺🇸 United States – Remote

💵 $109k - $148k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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NETGEAR

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🔧 Hardware

🛍️ eCommerce

📡 Telecommunications

Hardware • eCommerce • Telecommunications

NETGEAR is a technology company that specializes in networking products, including WiFi routers, mesh systems, cable modems, and mobile hotspots. They provide solutions for both home and business networking, with a focus on enhancing connectivity through innovative products such as Orbi and Nighthawk routers. NETGEAR also offers security software, parental controls, and support services to ensure optimal performance and safety of users' internet connections.

📋 Description

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations • Collaborate with the South Central Sales Territory Manager to ensure successful deployments • Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration • Develop customized training materials, system designs, and internal/external knowledge base documentation • Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments • Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues • Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics • Support commissioning of AV-over-IP systems to ensure stable production performance • Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking • Support Sales, Business Development, and Channel teams with technical scoping and solution design • Conduct on-site and virtual product demonstrations • Assist in Bill of Materials (BOM) creation and system architecture design • Provide competitive analysis and technical positioning • Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market • Develop and maintain internal scripts, configuration tools, and deployment utilities • Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing • Author best practice guides, training materials, and knowledge base documentation • Represent NETGEAR at U.S. industry conferences and partner events • Deliver technical workshops and presentations • Provide advanced AV-over-IP education and roadmap overviews • Support event-based network deployments and multi-vendor interoperability demonstrations

🎯 Requirements

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles • Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development • Strong understanding of routing and switching fundamentals • Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks • Field experience troubleshooting complex AV-over-IP systems • Independent lab development and advanced technical self-study • Bachelor's degree preferred but not required • Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required • Experience working in a Solutions Architect or Systems Engineering capacity preferred • Must be willing to travel up to 60% within the South Central U.S. region.

🏖️ Benefits

• Offers Equity • Offers Commission