Client Success Manager – Client Management II

🔥 1 minute ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Independently manage a moderate portfolio of clients across the full post-implementation lifecycle. • Serve as the primary point of contact, driving adoption and satisfaction through proactive engagement, training, and support. • Conduct standard business reviews and strategic check-ins with client stakeholders. • Monitor client health data to identify risks and opportunities; resolve routine issues and escalate complex ones. • Surface upsell and renewal signals and support renewal preparation in partnership with Sales. • Collaborate across Support, Product, and Implementation to advocate for client needs. • Maintain accurate records of client interactions and status in the CRM.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field — or equivalent experience. • 3+ years in client success, account management, or healthcare software. • Solid understanding of healthcare operations and EHR systems. • Strong communication, relationship-building, and problem-solving skills. • Ability to manage multiple clients and priorities in a fast-paced environment. • Experience with CRM tools (e.g., Salesforce) and customer success platforms is a plus.

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity And Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave